How a Free Roof Inspection Saved These Houston Homeowners Thousands on Their Second Home
When you own a second home, it’s easy to assume everything is fine—especially if the house is only three years old and hasn’t seen much wear and tear. But for one Houston couple, a surprise knock on the door ended up saving them thousands in unexpected roof repairs.
An Unlikely Beginning
At first, the homeowners weren’t interested when a Churchill USA Serving Specialist stopped by. Another roofer had already told them there was no storm damage, so they felt no reason to look further. But rather than push, the Serving Specialist simply offered to show them inspection photos from a nearby home. That roof had visible hail damage, and the images raised just enough concern for the homeowners to agree to a free roof inspection—just to be safe.
What We Found
The roof inspection revealed what others had missed: golf ball-sized hail had impacted the roofing system. Combined with a recently fixed leak, the evidence was clear that action needed to be taken.
The homeowners filed an insurance claim on their own, and Churchill USA remained available to help guide the process.
More Than Meets the Eye
Once the roofing crew began removing the metal panels, two areas of rotted wood were discovered—sections that the original homebuilder claimed had already been repaired prior to the sale. The damage was not only hidden but potentially dangerous if left unresolved.
Churchill USA stepped in to help educate the homeowners. Despite the curveballs, the team was able to provide the proof and documentation necessary for full coverage of the new roof, including the rot repairs. The only out-of-pocket costs were for minor, unrelated repairs.
Overcoming HOA Challenges
One unexpected obstacle was the homeowners association. The project was nearly delayed due to approval red tape, but Churchill USA managed the communication, submitted the proper documentation, and kept the schedule on track.
A Roof Done Right
By the end of the project, the homeowners felt nothing but relief. Their second home—one they rarely visit but still deeply value—was now protected with a high-quality, professionally installed roof. They were grateful that Churchill USA had taken the time to follow up and offer a second opinion when it mattered most.
In Their Words:
“We’re so glad Churchill USA knocked on our door. The first roofer didn’t catch the damage, but their Serving Specialist took the time to show us what was really happening. Now we know our roof is solid—and done the right way.”
Need a Second Opinion on Your Roof?
Even newer homes can hide storm damage. If your roof hasn’t been checked in the past year, especially after a storm, don’t wait. Churchill USA offers free, no-pressure roof inspections backed by expert knowledge and honest service.
