How a Knock on the Door Led to a Fully Restored Roof — and Major Savings

When our Churchill USA serving specialist walked through a neighborhood already in the midst of storm recovery, they noticed a pattern—newer homes with suspicious leaks. One homeowner seemed reluctant to engage, but a simple question changed everything: “Have you noticed any leaks?”

The answer was yes. That opened the door to an inspection that revealed widespread hail damage, including impacts the size of golf balls on shingles, gutters, and the garage door. It wasn’t just a roofing issue—it was a clear case for full restoration.

Once we removed the old roof, the story deepened. Hidden water damage had compromised the decking and underlayment. These weren’t surface issues—they were structural concerns that, if left unchecked, could’ve led to far more serious problems. Our team addressed everything, adding protective layers to prevent future issues and ensure lasting peace of mind.

One major challenge was identifying which specific storm had caused the damage, a critical detail for aligning the claim with the correct insurance policy. By carefully matching hail patterns and storm data, we helped the homeowner build a stronger case—ultimately reducing their out-of-pocket expense from $18,000 to just $500.

By the end, the homeowner wasn’t just relieved—they were empowered. The experience reinforced something we often see but never take for granted: early action matters. What seems small today can cost thousands tomorrow.

At Churchill USA, we don’t just restore roofs—we restore confidence.